Delivery/Exchange and Returns
Delivery Policy
Global Reach, Handled with Care
We proudly ship our preserved moss decor to clients across the globe.
Each piece is carefully packaged to ensure it arrives in pristine condition, just as it left our workshop.
Domestic Delivery
- Enjoy complimentary shipping on all orders within our home country.
- Orders are usually dispatched within 1-2 business days, arriving at your doorstep within 3-5 business days thereafter.
International Delivery
- International shipping fees are calculated at checkout, based on destination and package dimensions.
- Anticipate the arrival of your piece within 5-15 business days, varying by location.
- Be aware of potential customs fees or import duties specific to your country.
Exchange Policy
30-Day Peace of Mind
- We stand behind the exceptional quality of our preserved moss decor.
- If you encounter any defects, we offer a 30-day exchange policy.
- Simply contact us within 30 days of receipt, and we will facilitate an exchange for a flawless piece.
How to Initiate an Exchange
1. Contact our support team via email at [support@aegreenwalls.com] with your order number and a description of the issue. 2. We will provide instructions for returning the defective item. 3. Once we receive the returned item, we will dispatch your exchange promptly.
Commercial Orders
Free Expert Installation
- For large commercial orders, we provide a specialized installation service.
- Our expert team will come to your location to ensure your preserved moss decor is installed perfectly.
- Contact us to discuss the details and schedule an installation.
Your Satisfaction, Our Commitment
At A E Greenwalls, your satisfaction is our top priority. We are dedicated to ensuring that every piece we send out meets our high standards and brings a touch of serene beauty to your space.